:root {
  --ink: #1d2925;
  --muted: #66736e;
  --faint: #89938f;
  --line: #dce3df;
  --line-strong: #cbd5d0;
  --canvas: #edf1ee;
  --surface: #f8faf8;
  --panel: #ffffff;
  --deep: #163c33;
  --deep-2: #0f2d27;
  --accent: #347b68;
  --accent-dark: #245f51;
  --accent-soft: #e6f0ec;
  --danger: #9a493d;
  --danger-soft: #f7ece9;
  --warning: #a77437;
  --warning-soft: #f7f0e5;
  --success: #347b68;
  --radius-sm: 9px;
  --radius-md: 14px;
  --radius-lg: 22px;
  --shadow: 0 18px 52px rgba(30, 55, 47, .08);
  font-family: "Geist", system-ui, sans-serif;
  color: var(--ink);
  background: var(--canvas);
  font-synthesis: none;
}

* { box-sizing: border-box; }
html { scroll-behavior: smooth; }
body { margin: 0; min-width: 320px; background: var(--canvas); }
button, input, textarea, select { font: inherit; }
button { cursor: pointer; }
[hidden] { display: none !important; }

.skip-link {
  position: fixed;
  z-index: 40;
  top: 12px;
  left: 50%;
  padding: 10px 14px;
  border-radius: var(--radius-sm);
  background: var(--deep-2);
  color: white;
  text-decoration: none;
  transform: translate(-50%, -160%);
  transition: transform .2s cubic-bezier(.16, 1, .3, 1);
}
.skip-link:focus { transform: translate(-50%, 0); }

.noise {
  position: fixed;
  inset: 0;
  z-index: 30;
  pointer-events: none;
  opacity: .025;
  background-image: url("data:image/svg+xml,%3Csvg viewBox='0 0 180 180' xmlns='http://www.w3.org/2000/svg'%3E%3Cfilter id='n'%3E%3CfeTurbulence type='fractalNoise' baseFrequency='.88' numOctaves='3' stitchTiles='stitch'/%3E%3C/filter%3E%3Crect width='100%25' height='100%25' filter='url(%23n)' opacity='.72'/%3E%3C/svg%3E");
}

.sr-only {
  position: absolute;
  width: 1px;
  height: 1px;
  padding: 0;
  margin: -1px;
  overflow: hidden;
  clip: rect(0, 0, 0, 0);
  white-space: nowrap;
  border: 0;
}

.eyebrow,
.section-number,
.save-state,
.field-meta span,
.nav-group-label,
.knowledge-step {
  font-family: "Geist Mono", monospace;
  text-transform: uppercase;
  letter-spacing: .11em;
  font-size: 10px;
}

.app-shell { min-height: 100dvh; }

.sidebar {
  position: fixed;
  inset: 14px auto 14px 14px;
  z-index: 10;
  width: 252px;
  display: flex;
  flex-direction: column;
  padding: 24px 18px 18px;
  border: 1px solid rgba(255, 255, 255, .08);
  border-radius: 20px;
  color: #f4f8f6;
  background: var(--deep-2);
  box-shadow: 0 22px 60px rgba(15, 45, 39, .18), inset 0 1px 0 rgba(255, 255, 255, .08);
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
  color: white;
  text-decoration: none;
  font-size: 14px;
  font-weight: 650;
  letter-spacing: -.025em;
}
.brand > span:last-child { display: grid; gap: 2px; }
.brand small {
  color: rgba(225, 238, 232, .58);
  font-family: "Geist Mono", monospace;
  font-size: 8px;
  font-weight: 500;
  letter-spacing: .1em;
  text-transform: uppercase;
}
.brand-symbol {
  width: 38px;
  height: 38px;
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 3px;
  border: 1px solid rgba(255, 255, 255, .12);
  border-radius: 11px;
  background: rgba(255, 255, 255, .08);
  box-shadow: inset 0 1px 0 rgba(255, 255, 255, .08);
}
.brand-symbol i { width: 3px; border-radius: 2px; background: #cce4da; }
.brand-symbol i:nth-child(1), .brand-symbol i:nth-child(3) { height: 10px; }
.brand-symbol i:nth-child(2) { height: 20px; }

.sidebar nav { display: grid; gap: 3px; margin-top: 38px; }
.nav-group-label { margin: 18px 10px 7px; color: rgba(225, 238, 232, .42); font-size: 8px; }
.nav-group-label:first-child { margin-top: 0; }
.nav-link {
  position: relative;
  padding: 9px 11px 9px 28px;
  border-radius: 8px;
  color: rgba(238, 246, 242, .67);
  font-size: 12px;
  text-decoration: none;
  transition: color .2s ease, background .2s ease, transform .2s cubic-bezier(.16, 1, .3, 1);
}
.nav-link::before {
  content: "";
  position: absolute;
  left: 11px;
  top: 50%;
  width: 6px;
  height: 6px;
  border: 1px solid rgba(225, 238, 232, .42);
  border-radius: 2px;
  transform: translateY(-50%) rotate(45deg);
  transition: background .2s ease, border-color .2s ease;
}
.nav-link:hover { color: white; background: rgba(255, 255, 255, .055); transform: translateX(2px); }
.nav-link.active { color: white; background: rgba(197, 226, 214, .12); }
.nav-link.active::before { border-color: #a8d2c1; background: #a8d2c1; }
.nav-link:focus-visible { outline: 2px solid #b7d8cb; outline-offset: 2px; }

.sidebar-foot { margin-top: auto; }
.connection {
  display: grid;
  grid-template-columns: 8px minmax(0, 1fr);
  gap: 10px;
  align-items: start;
  padding: 16px 12px;
  border: 1px solid rgba(255, 255, 255, .08);
  border-radius: 12px;
  background: rgba(255, 255, 255, .045);
}
.connection strong, .connection small { display: block; }
.connection strong { color: white; font-size: 11px; }
.connection small { margin-top: 4px; color: rgba(225, 238, 232, .58); font-family: "Geist Mono", monospace; font-size: 9px; }
.status-dot {
  width: 7px;
  height: 7px;
  margin-top: 4px;
  border-radius: 50%;
  background: #7bb49e;
  box-shadow: 0 0 0 5px rgba(123, 180, 158, .12);
  animation: breathe 2.4s ease-in-out infinite;
}
.status-dot.is-attention { background: #c29a64; box-shadow: 0 0 0 5px rgba(194, 154, 100, .12); animation: none; }
.service-rail { margin-top: 10px; padding: 9px 12px; }
.service-rail-row {
  display: grid;
  grid-template-columns: 6px 1fr auto;
  gap: 8px;
  align-items: center;
  padding: 5px 0;
  color: rgba(225, 238, 232, .58);
  font-size: 9px;
}
.service-rail-row strong { color: #f2f7f5; font-family: "Geist Mono", monospace; font-size: 8px; font-weight: 500; }
.service-mark { width: 7px; height: 7px; display: inline-block; border-radius: 50%; background: #9da7a2; }
.service-mark.is-loading { animation: soft-pulse 1.2s ease-in-out infinite; }
.service-mark.is-connected { background: var(--success); box-shadow: 0 0 0 4px rgba(52, 123, 104, .1); }
.service-mark.is-attention { background: var(--warning); box-shadow: 0 0 0 4px rgba(167, 116, 55, .1); }

main {
  width: min(1320px, calc(100% - 300px));
  margin-left: 284px;
  padding: 14px 28px 84px 0;
}

.topbar {
  min-height: 196px;
  display: flex;
  align-items: flex-end;
  justify-content: space-between;
  gap: 36px;
  padding: 32px 34px;
  border: 1px solid rgba(255, 255, 255, .72);
  border-radius: var(--radius-lg);
  background: var(--surface);
  box-shadow: var(--shadow), inset 0 1px 0 white;
}
.topbar-heading { max-width: 720px; }
.topbar .eyebrow { margin: 0 0 10px; color: var(--accent-dark); }
.topbar h1 { margin: 0; font-size: clamp(35px, 4vw, 52px); line-height: .98; letter-spacing: -.055em; font-weight: 600; text-wrap: balance; }
.topbar-heading > p:last-child { max-width: 620px; margin: 14px 0 0; color: var(--muted); font-size: 14px; line-height: 1.6; text-wrap: pretty; }
.top-actions { display: flex; align-items: center; gap: 14px; padding-bottom: 2px; }
.save-state { color: var(--muted); white-space: nowrap; }

.button {
  min-height: 40px;
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border: 0;
  border-radius: 10px;
  padding: 10px 16px;
  font-size: 12px;
  font-weight: 650;
  transition: transform .2s cubic-bezier(.16, 1, .3, 1), background .2s ease, color .2s ease, border-color .2s ease;
}
.button:hover { transform: translateY(-1px); }
.button:active { transform: translateY(1px) scale(.985); }
.button:disabled { cursor: wait; opacity: .55; }
.button:focus-visible { outline: 3px solid rgba(52, 123, 104, .22); outline-offset: 2px; }
.button-dark { color: white; background: var(--deep); box-shadow: 0 10px 24px rgba(22, 60, 51, .16); }
.button-dark:hover { background: var(--deep-2); }
.button-light { color: var(--ink); background: #f6f8f6; border: 1px solid var(--line); }
.button-light:hover { background: white; border-color: var(--line-strong); }
.button-accent { color: white; background: var(--accent); box-shadow: 0 10px 24px rgba(52, 123, 104, .16); }
.button-accent:hover { background: var(--accent-dark); }

.field label { display: block; margin-bottom: 6px; color: #2a3531; font-size: 11px; font-weight: 650; }
.field > small, .field-meta small { color: var(--muted); font-size: 10px; line-height: 1.5; }
.field-meta { display: flex; justify-content: space-between; gap: 14px; margin-top: 5px; }
.field-meta span { color: var(--faint); white-space: nowrap; }
input, textarea, select {
  width: 100%;
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  background: #fbfcfb;
  color: var(--ink);
  padding: 9px 11px;
  outline: none;
  transition: border-color .2s ease, box-shadow .2s ease, background .2s ease;
}
input, select { min-height: 40px; }
textarea { min-height: 38px; max-height: 210px; resize: vertical; overflow-y: hidden; line-height: 1.45; }
input:hover, textarea:hover, select:hover { border-color: var(--line-strong); }
input:focus, textarea:focus, select:focus { border-color: var(--accent); background: white; box-shadow: 0 0 0 3px rgba(52, 123, 104, .12); }
.select-wrap { position: relative; }
.select-wrap::after { content: ""; position: absolute; right: 15px; top: 50%; width: 7px; height: 7px; border: solid var(--ink); border-width: 0 1px 1px 0; transform: translateY(-70%) rotate(45deg); pointer-events: none; }
select { appearance: none; }
.form-error { min-height: 18px; margin: 8px 0 0; color: var(--danger); font-size: 11px; }
.text-button, .inline-text-button { padding: 5px 0; border: 0; background: none; color: var(--accent-dark); font-size: 11px; font-weight: 600; text-decoration: underline; text-underline-offset: 3px; }

.activity-section,
.call-records-section,
.language-panel,
.opening-line-panel,
.settings-section {
  border: 1px solid var(--line);
  border-radius: var(--radius-lg);
  background: var(--panel);
  box-shadow: 0 12px 38px rgba(30, 55, 47, .045), inset 0 1px 0 rgba(255, 255, 255, .8);
  scroll-margin-top: 24px;
}

.activity-section { margin-top: 18px; overflow: hidden; }
.activity-toggle {
  min-height: 96px;
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 24px;
  padding: 22px 28px;
  cursor: pointer;
  list-style: none;
  transition: background .2s ease;
}
.activity-toggle::-webkit-details-marker { display: none; }
.activity-toggle:hover { background: #f7f9f7; }
.activity-toggle:focus-visible { outline: 3px solid rgba(52, 123, 104, .18); outline-offset: -4px; }
.activity-toggle .eyebrow { margin: 0 0 5px; color: var(--accent-dark); }
.activity-toggle h2 { margin: 0; font-size: 23px; letter-spacing: -.035em; }
.activity-toggle-meta { display: flex; align-items: center; gap: 16px; color: var(--muted); font-size: 11px; }
.activity-toggle-action { color: var(--ink); font-weight: 650; }
.activity-chevron { width: 16px; height: 16px; transition: transform .25s cubic-bezier(.16, 1, .3, 1); }
.activity-section[open] .activity-chevron { transform: rotate(180deg); }
.activity-section[open] .activity-toggle { border-bottom: 1px solid var(--line); }
.activity-body { padding: 26px 28px 30px; }
.activity-body-actions, .recent-calls-heading, .call-records-toolbar { display: flex; align-items: center; justify-content: space-between; gap: 20px; }
.activity-body-actions > p { margin: 0; color: var(--muted); font-size: 11px; }
.service-status-grid { display: grid; grid-template-columns: 1fr 1fr; margin-top: 18px; border: 1px solid var(--line); border-radius: var(--radius-md); overflow: hidden; }
.service-status-line { display: grid; grid-template-columns: 8px 1fr auto; gap: 12px; align-items: center; padding: 18px; }
.service-status-line + .service-status-line { border-left: 1px solid var(--line); }
.service-status-line strong, .service-status-line small { display: block; }
.service-status-line strong { font-size: 12px; }
.service-status-line small { margin-top: 3px; color: var(--muted); font-size: 10px; }
.service-value { font-family: "Geist Mono", monospace; font-size: 11px; }
.metric-strip, .record-metrics { display: grid; grid-template-columns: repeat(4, 1fr); margin-top: 18px; border-block: 1px solid var(--line); }
.metric-strip > div, .record-metrics > div { padding: 20px 18px; }
.metric-strip > div + div, .record-metrics > div + div { border-left: 1px solid var(--line); }
.metric-strip strong, .record-metrics strong { display: block; font-family: "Geist Mono", monospace; font-size: 28px; font-weight: 500; letter-spacing: -.06em; }
.metric-strip span, .record-metrics span { display: block; margin-top: 5px; color: var(--muted); font-family: "Geist Mono", monospace; font-size: 8px; letter-spacing: .1em; text-transform: uppercase; }
.recent-calls { margin-top: 26px; }
.recent-calls h3 { margin: 0; font-size: 14px; }
.recent-calls small { color: var(--muted); font-size: 10px; }
.activity-message, .call-records-message { padding: 24px 0; color: var(--muted); font-size: 11px; }
.call-table-wrap { margin-top: 14px; overflow-x: auto; }
.call-table { width: 100%; border-collapse: collapse; font-size: 11px; }
.call-table th { padding: 10px 12px; color: var(--muted); font-family: "Geist Mono", monospace; font-size: 8px; font-weight: 500; letter-spacing: .08em; text-align: left; text-transform: uppercase; }
.call-table td { padding: 13px 12px; border-top: 1px solid var(--line); }
.call-status { display: inline-flex; padding: 4px 7px; border-radius: 6px; background: #eef1ef; font-family: "Geist Mono", monospace; font-size: 8px; }
.call-status-completed { color: var(--accent-dark); background: var(--accent-soft); }

.call-records-section { margin-top: 18px; padding: 28px; }
.call-records-intro { display: grid; grid-template-columns: 54px minmax(0, 1fr); gap: 16px; align-items: start; }
.call-records-intro .section-number { padding-top: 7px; color: var(--accent-dark); }
.call-records-intro .eyebrow { margin: 0 0 6px; color: var(--muted); }
.call-records-intro h2 { margin: 0; font-size: 28px; letter-spacing: -.04em; }
.call-records-intro p:last-child { max-width: 650px; margin: 7px 0 0; color: var(--muted); font-size: 12px; line-height: 1.55; }
.call-records-gate { display: grid; grid-template-columns: 42px minmax(0, 1fr) minmax(250px, .55fr); gap: 18px; align-items: center; margin-top: 24px; padding: 20px; border: 1px solid var(--line); border-radius: var(--radius-md); background: var(--surface); }
.call-records-lock { width: 38px; height: 38px; display: grid; place-items: center; border-radius: 10px; background: var(--accent-soft); color: var(--accent-dark); }
.call-records-lock svg { width: 17px; fill: none; stroke: currentColor; stroke-width: 1.5; }
.call-records-gate-copy h3 { margin: 0 0 4px; font-size: 13px; }
.call-records-gate-copy p { margin: 0; color: var(--muted); font-size: 10px; line-height: 1.5; }
.call-records-unlock > label { display: block; margin-bottom: 6px; font-size: 10px; font-weight: 600; }
.call-records-unlock > div { display: grid; grid-template-columns: 1fr auto; gap: 8px; }
.call-records-panel { margin-top: 24px; }
.call-records-toolbar small { display: block; margin-top: 4px; color: var(--muted); font-size: 10px; }
.call-records-toolbar > div:last-child { display: flex; gap: 8px; }
.call-records-list { border-top: 1px solid var(--line); }
.call-record { border-bottom: 1px solid var(--line); }
.call-record > summary { display: grid; grid-template-columns: minmax(0, 1fr) auto 26px; gap: 18px; align-items: center; padding: 16px 0; cursor: pointer; list-style: none; }
.call-record > summary::-webkit-details-marker { display: none; }
.call-record > summary > div:first-child strong, .call-record > summary > div:first-child small { display: block; }
.call-record > summary small { margin-top: 4px; color: var(--muted); font-family: "Geist Mono", monospace; font-size: 9px; }
.call-record > summary > div:nth-child(2) { display: flex; align-items: center; justify-content: flex-end; gap: 8px; }
.record-badge { padding: 4px 7px; border-radius: 6px; background: #eef1ef; color: var(--muted); font-family: "Geist Mono", monospace; font-size: 8px; }
.record-badge.is-active { color: var(--accent-dark); background: var(--accent-soft); }
.record-chevron { width: 18px; height: 18px; display: grid; place-items: center; border: 1px solid var(--line); border-radius: 6px; transition: transform .2s ease; }
.call-record[open] .record-chevron { transform: rotate(45deg); }
.call-record-body { display: grid; grid-template-columns: 1fr 1fr; gap: 0; padding: 0 0 18px; }
.call-record-body > div { padding: 12px 16px 12px 0; }
.call-record-body > div:nth-child(even) { padding-left: 16px; border-left: 1px solid var(--line); }
.call-record-body strong { display: block; margin-bottom: 5px; font-size: 9px; text-transform: uppercase; letter-spacing: .08em; }
.call-record-body p { margin: 0; color: var(--muted); font-size: 11px; line-height: 1.55; }
.record-history-note { grid-column: 1 / -1; padding: 12px 0 0 !important; border: 0 !important; color: var(--faint); font-size: 9px; }

.loading-shell { display: grid; gap: 14px; padding: 40px 0; }
.skeleton { width: 54%; height: 92px; border-radius: var(--radius-lg); background: linear-gradient(100deg, #e0e6e2 30%, #f1f4f2 48%, #e0e6e2 66%); background-size: 220% 100%; animation: shimmer 1.5s infinite; }
.skeleton.wide { width: 82%; height: 140px; }
.skeleton.short { width: 38%; }
.studio-error { display: flex; align-items: center; justify-content: space-between; gap: 20px; margin-top: 18px; padding: 20px 22px; border: 1px solid #e3c7c0; border-radius: var(--radius-md); background: var(--danger-soft); }
.studio-error strong { font-size: 13px; }
.studio-error p { margin: 4px 0 0; color: #795c55; font-size: 11px; }

#settingsForm { display: grid; grid-template-columns: minmax(260px, .72fr) minmax(0, 1.28fr); gap: 18px; margin-top: 18px; }
.settings-section { grid-column: 1 / -1; padding: 30px; }
.language-panel { grid-column: 1; padding: 24px; }
.opening-line-panel { grid-column: 2; padding: 24px; }

.language-panel-copy .eyebrow, .opening-line-copy .eyebrow { margin: 0 0 6px; color: var(--accent-dark); }
.language-panel-copy h2, .opening-line-copy h2 { margin: 0; font-size: 20px; letter-spacing: -.035em; }
.opening-line-copy > p:last-child { max-width: 620px; margin: 7px 0 0; color: var(--muted); font-size: 11px; line-height: 1.55; }
.language-options { display: grid; grid-template-columns: 1fr 1fr; gap: 8px; margin: 18px 0 0; padding: 0; border: 0; }
.language-option { min-height: 42px; display: flex; align-items: center; gap: 9px; padding: 8px 10px; border: 1px solid var(--line); border-radius: var(--radius-sm); background: var(--surface); transition: border-color .2s ease, background .2s ease, transform .2s ease; }
.language-option:hover { border-color: var(--line-strong); transform: translateY(-1px); }
.language-option:has(input:checked) { border-color: rgba(52, 123, 104, .38); background: var(--accent-soft); }
.language-option input { width: 15px; min-height: 15px; height: 15px; accent-color: var(--accent); }
.language-option strong, .language-option small { display: block; }
.language-option strong { font-size: 10px; }
.language-option small { margin-top: 2px; color: var(--muted); font-size: 8px; }
.language-note { margin: 9px 0 0; color: var(--muted); font-size: 9px; }
.opening-line-field { margin-top: 18px; }
.opening-line-field textarea { min-height: 78px; font-size: 14px; line-height: 1.5; }

.section-intro { display: grid; grid-template-columns: 46px minmax(0, 640px) auto; gap: 16px; align-items: start; margin-bottom: 24px; }
.section-number { padding-top: 8px; color: var(--accent-dark); }
.section-intro h2 { margin: 0; font-size: 27px; font-weight: 620; letter-spacing: -.045em; }
.section-intro p { max-width: 620px; margin: 7px 0 0; color: var(--muted); font-size: 12px; line-height: 1.55; text-wrap: pretty; }
.section-intro > .button { justify-self: end; }
.knowledge-heading { grid-template-columns: 46px minmax(0, 1fr) auto; }

.field-grid { display: grid; grid-template-columns: 1fr 1fr; gap: 16px; }
.field-grid-three { display: grid; grid-template-columns: repeat(3, 1fr); gap: 16px; }
.field-full { margin-top: 20px; }

.first-response-rule { display: grid; grid-template-columns: 34px minmax(0, 1fr); gap: 14px; align-items: start; margin-bottom: 14px; padding: 15px 18px; border-left: 3px solid var(--accent); border-radius: 0 var(--radius-sm) var(--radius-sm) 0; background: var(--accent-soft); }
.first-response-marker { padding-top: 2px; color: var(--accent-dark); font-family: "Geist Mono", monospace; font-size: 9px; }
.first-response-rule strong { display: block; margin-bottom: 3px; font-size: 12px; }
.first-response-rule p { margin: 0; color: var(--muted); font-size: 10px; line-height: 1.5; }
.caller-type-question-field { padding: 18px; border: 1px solid var(--line); border-radius: var(--radius-md); background: var(--surface); }
.caller-group-list { display: grid; gap: 12px; margin-top: 18px; }
.caller-group { overflow: hidden; border: 1px solid var(--line); border-radius: var(--radius-md); background: #fbfcfb; animation: enter .35s cubic-bezier(.16, 1, .3, 1) both; animation-delay: calc(var(--index) * 40ms); }
.caller-group-summary { display: grid; grid-template-columns: 36px minmax(0, 1fr) 20px; gap: 12px; align-items: center; min-height: 68px; padding: 14px 18px; cursor: pointer; list-style: none; transition: background .2s ease; }
.caller-group-summary::-webkit-details-marker { display: none; }
.caller-group-summary:hover { background: #f4f7f5; }
.caller-group-summary:focus-visible { outline: 3px solid rgba(52, 123, 104, .16); outline-offset: -3px; }
.caller-group-index { color: var(--accent-dark); font-family: "Geist Mono", monospace; font-size: 10px; }
.caller-group-summary-copy strong, .caller-group-summary-copy small { display: block; }
.caller-group-title { font-size: 13px; }
.caller-group-count { margin-top: 3px; color: var(--muted); font-size: 9px; }
.caller-group-chevron { width: 16px; fill: none; stroke: var(--muted); stroke-width: 1.7; transition: transform .25s cubic-bezier(.16, 1, .3, 1); }
.caller-group[open] .caller-group-chevron { transform: rotate(180deg); }
.caller-group[open] .caller-group-summary { border-bottom: 1px solid var(--line); background: #f7f9f7; }
.caller-group-body { padding: 20px; }
.caller-group-fields { display: grid; grid-template-columns: minmax(210px, .6fr) minmax(0, 1.4fr); gap: 14px; }
.group-routing-question { margin-top: 14px; }
.caller-group-directions-heading { display: flex; align-items: flex-end; justify-content: space-between; gap: 20px; margin-top: 24px; padding-top: 18px; border-top: 1px solid var(--line); }
.caller-group-directions-heading h3 { margin: 0; font-size: 13px; }
.caller-group-directions-heading p { margin: 4px 0 0; color: var(--muted); font-size: 10px; }
.direction-list { margin-top: 12px; }
.direction-item, .faq-item, .rule-item, .team-member-item { position: relative; animation: enter .35s cubic-bezier(.16, 1, .3, 1) both; animation-delay: calc(var(--index) * 40ms); }
.direction-item { display: grid; grid-template-columns: 30px minmax(190px, .66fr) minmax(280px, 1.34fr) 32px; gap: 12px; align-items: start; padding: 18px 0; border-top: 1px solid var(--line); }
.direction-list .direction-item:first-child { border-top: 0; }
.direction-index, .faq-index, .rule-index, .team-member-index { padding-top: 36px; color: var(--faint); font-family: "Geist Mono", monospace; font-size: 9px; }
.remove-direction, .remove-faq, .remove-rule, .remove-team-member { width: 30px; height: 30px; display: grid; place-items: center; margin-top: 27px; border: 1px solid transparent; border-radius: 8px; background: transparent; color: var(--faint); transition: color .2s ease, background .2s ease, border-color .2s ease, transform .2s ease; }
.remove-direction:hover, .remove-faq:hover, .remove-rule:hover, .remove-team-member:hover { color: var(--danger); border-color: #e2c9c4; background: var(--danger-soft); transform: rotate(90deg); }
.remove-direction svg, .remove-faq svg, .remove-rule svg, .remove-team-member svg { width: 14px; fill: none; stroke: currentColor; stroke-width: 1.8; }
.group-direction-empty, .people-empty { padding: 18px 0 4px; color: var(--muted); text-align: center; font-size: 10px; }
.group-direction-empty p, .people-empty p { margin: 0 0 5px; }
.caller-group-footer { display: flex; align-items: center; justify-content: space-between; gap: 18px; margin-top: 16px; padding-top: 16px; border-top: 1px solid var(--line); }
.caller-group-footer small { color: var(--muted); font-size: 9px; }
.remove-caller-group { border: 0; background: none; color: var(--danger); font-size: 10px; font-weight: 600; }

.people-directory { margin-top: 18px; padding: 18px; border: 1px solid var(--line); border-radius: var(--radius-md); background: var(--surface); }
.people-directory-heading { display: flex; align-items: center; justify-content: space-between; gap: 20px; padding-bottom: 14px; border-bottom: 1px solid var(--line); }
.people-directory-heading h3 { margin: 0; font-size: 13px; }
.people-directory-heading p { margin: 4px 0 0; color: var(--muted); font-size: 10px; }
.team-member-item { display: grid; grid-template-columns: 30px 1fr 1fr 32px; gap: 12px; align-items: start; padding: 16px 0; border-bottom: 1px solid var(--line); }
.team-member-index { padding-top: 13px; }
.remove-team-member { margin-top: 4px; }

.voice-layout { display: grid; grid-template-columns: minmax(0, 1.2fr) minmax(220px, .8fr); gap: 16px; align-items: stretch; }
.voice-visual { min-height: 118px; display: flex; flex-direction: column; justify-content: space-between; padding: 22px; border-radius: var(--radius-md); color: white; background: var(--deep); box-shadow: inset 0 1px 0 rgba(255, 255, 255, .08); }
.voice-visual > span { color: #d8e7e1; font-family: "Geist Mono", monospace; font-size: 9px; letter-spacing: .09em; text-transform: uppercase; }
.wave-bars { height: 35px; display: flex; align-items: center; gap: 5px; }
.wave-bars i { width: 3px; height: 9px; border-radius: 4px; background: #a8d2c1; animation: wave 1.45s ease-in-out infinite; }
.wave-bars i:nth-child(2), .wave-bars i:nth-child(8) { height: 16px; animation-delay: .1s; }
.wave-bars i:nth-child(3), .wave-bars i:nth-child(7) { height: 27px; animation-delay: .2s; }
.wave-bars i:nth-child(4), .wave-bars i:nth-child(6) { height: 20px; animation-delay: .3s; }
.wave-bars i:nth-child(5) { height: 34px; animation-delay: .4s; }
.custom-voice-studio { margin-top: 26px; padding-top: 24px; border-top: 1px solid var(--line); }
.custom-voice-heading { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 24px; align-items: start; }
.custom-voice-heading h3 { margin: 5px 0 6px; font-size: 20px; letter-spacing: -.035em; }
.custom-voice-heading > div:first-child > p:last-child { max-width: 650px; margin: 0; color: var(--muted); font-size: 11px; line-height: 1.55; }
.voice-access-status { display: flex; align-items: center; gap: 9px; padding: 9px 11px; border: 1px solid var(--line); border-radius: var(--radius-sm); background: var(--surface); color: var(--muted); font-family: "Geist Mono", monospace; font-size: 8px; letter-spacing: .06em; text-transform: uppercase; white-space: nowrap; }
.voice-access-status .status-dot { margin-top: 0; }
.voice-access-status .status-dot.is-pending, .notification-dot.is-pending { background: var(--warning); box-shadow: 0 0 0 5px rgba(167, 116, 55, .11); animation: none; }
.voice-access-status.is-ready { color: var(--accent-dark); border-color: #bdd4ca; background: var(--accent-soft); }
.voice-access-message { margin-top: 18px; padding: 17px 18px; border: 1px solid #e2cda9; border-radius: var(--radius-md); background: var(--warning-soft); }
.voice-access-message strong { font-size: 12px; }
.voice-access-message p { margin: 5px 0 10px; color: #735f40; font-size: 10px; line-height: 1.5; }
.voice-access-message a { color: #73521f; font-size: 10px; font-weight: 650; text-underline-offset: 3px; }
.custom-voice-builder { margin-top: 20px; border: 1px solid var(--line); border-radius: var(--radius-md); background: var(--surface); overflow: hidden; }
.voice-name-field { padding: 20px; border-bottom: 1px solid var(--line); }
.voice-name-field input { max-width: 520px; }
.recording-step { display: grid; grid-template-columns: 34px minmax(0, 1fr) minmax(180px, .42fr); gap: 18px; align-items: start; padding: 22px 20px; border-bottom: 1px solid var(--line); transition: background .2s ease; }
.recording-step.is-recording { background: var(--warning-soft); }
.recording-step-number { padding-top: 2px; color: var(--accent-dark); font-family: "Geist Mono", monospace; font-size: 9px; }
.recording-copy strong { display: block; font-size: 12px; }
.recording-copy > p { margin: 5px 0 11px; color: var(--muted); font-size: 10px; line-height: 1.5; }
.recording-copy blockquote { margin: 0; padding: 12px 14px; border-left: 2px solid var(--accent); background: white; color: #53605b; font-size: 10px; line-height: 1.6; }
.recording-controls { display: grid; grid-template-columns: 1fr auto; gap: 8px; align-items: center; }
.recording-controls audio { grid-column: 1 / -1; width: 100%; height: 32px; margin-top: 3px; }
.recording-time { min-width: 42px; color: var(--muted); font-family: "Geist Mono", monospace; font-size: 9px; text-align: right; }
.recording-step.is-recording .record-button { color: white; border-color: var(--accent); background: var(--accent); }
.voice-create-row { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 20px; align-items: center; padding: 20px; }
.voice-create-row p { margin: 0; color: var(--muted); font-size: 9px; line-height: 1.55; }
.voice-create-error { min-height: 18px; margin: -8px 20px 14px; color: var(--danger); font-size: 10px; }

.knowledge-source-panel, .notification-panel { padding: 20px; border: 1px solid var(--line); border-radius: var(--radius-md); background: var(--surface); }
.knowledge-source-heading, .questionnaire-heading { display: grid; grid-template-columns: 38px minmax(0, 1fr); gap: 12px; align-items: start; }
.knowledge-step { padding-top: 5px; color: var(--accent-dark); }
.knowledge-source-heading h3, .questionnaire-heading h3 { margin: 0; font-size: 17px; letter-spacing: -.03em; }
.knowledge-source-heading p, .questionnaire-heading p { max-width: 710px; margin: 5px 0 0; color: var(--muted); font-size: 10px; line-height: 1.55; }
.knowledge-source-panel > .field { margin-top: 18px; }
.source-workflow { display: grid; grid-template-columns: repeat(3, 1fr); margin: 18px 0 0; padding: 0; border: 1px solid var(--line); border-radius: var(--radius-sm); list-style: none; overflow: hidden; }
.source-workflow li { padding: 13px 15px; }
.source-workflow li + li { border-left: 1px solid var(--line); }
.source-workflow strong, .source-workflow span { display: block; }
.source-workflow strong { font-size: 10px; }
.source-workflow span { margin-top: 4px; color: var(--muted); font-size: 9px; line-height: 1.45; }
.questionnaire-heading { margin: 24px 0 12px; }
.questionnaire-groups { display: grid; gap: 8px; }
.question-group { border: 1px solid var(--line); border-radius: var(--radius-md); background: #fbfcfb; overflow: hidden; }
.question-group-summary { min-height: 64px; display: grid; grid-template-columns: 34px minmax(0, 1fr) auto 16px; gap: 12px; align-items: center; padding: 12px 16px; cursor: pointer; list-style: none; transition: background .2s ease; }
.question-group-summary::-webkit-details-marker { display: none; }
.question-group-summary:hover { background: #f3f6f4; }
.question-group-summary:focus-visible { outline: 3px solid rgba(52, 123, 104, .16); outline-offset: -3px; }
.question-group-index { color: var(--accent-dark); font-family: "Geist Mono", monospace; font-size: 9px; }
.question-group-title strong, .question-group-title small { display: block; }
.question-group-title strong { font-size: 11px; }
.question-group-title small { margin-top: 3px; color: var(--muted); font-size: 9px; }
.question-group-count { color: var(--muted); font-family: "Geist Mono", monospace; font-size: 8px; }
.question-group-chevron { width: 8px; height: 8px; border: solid var(--muted); border-width: 0 1px 1px 0; transform: translateY(-2px) rotate(45deg); transition: transform .25s cubic-bezier(.16, 1, .3, 1); }
.question-group[open] .question-group-chevron { transform: translateY(2px) rotate(225deg); }
.question-group[open] .question-group-summary { border-bottom: 1px solid var(--line); background: #f7f9f7; }
.question-group-body { padding: 18px; }
.question-group-body > .field + .field,
.question-group-body > .field-grid + .field,
.question-group-body > .field-grid + .field-grid,
.question-group-body > .field + .field-grid { margin-top: 14px; }

.notification-status { display: flex; align-items: flex-start; gap: 11px; padding-bottom: 18px; margin-bottom: 18px; border-bottom: 1px solid var(--line); }
.notification-status strong, .notification-status small { display: block; }
.notification-status strong { font-size: 12px; }
.notification-status small { margin-top: 4px; color: var(--muted); font-size: 10px; line-height: 1.45; }
.notification-grid { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 18px; align-items: end; }
.notification-action { display: grid; gap: 6px; }
.notification-action small { color: var(--muted); font-size: 9px; text-align: center; }

.priority-notice { display: grid; grid-template-columns: 40px minmax(0, 1fr); gap: 14px; align-items: start; margin-bottom: 18px; padding: 17px 18px; border: 1px solid #e2c9c4; border-radius: var(--radius-md); background: var(--danger-soft); }
.priority-notice strong { display: block; font-size: 12px; }
.priority-notice p { max-width: 720px; margin: 4px 0 0; color: #765b55; font-size: 10px; line-height: 1.5; }
.priority-mark { width: 32px; height: 32px; display: grid; place-items: center; border-radius: 9px; background: var(--danger); }
.priority-mark i { position: relative; width: 11px; height: 13px; border: 1.5px solid white; border-radius: 7px 7px 4px 4px; }
.priority-mark i::after { content: ""; position: absolute; left: 50%; bottom: 2px; width: 3px; height: 3px; border-radius: 50%; background: white; transform: translateX(-50%); }
.permanent-rules { margin: 16px 0 8px; border: 1px solid #bdd4ca; border-radius: var(--radius-md); background: var(--accent-soft); overflow: hidden; }
.permanent-rules-summary { min-height: 60px; display: grid; grid-template-columns: minmax(0, 1fr) auto 16px; gap: 12px; align-items: center; padding: 12px 16px; cursor: pointer; list-style: none; }
.permanent-rules-summary::-webkit-details-marker { display: none; }
.permanent-rules-summary:hover { background: rgba(255, 255, 255, .34); }
.permanent-rules-summary strong, .permanent-rules-summary small { display: block; }
.permanent-rules-summary strong { font-size: 11px; }
.permanent-rules-summary small { margin-top: 3px; color: #5e726a; font-size: 9px; }
.permanent-rules-count, .built-in-rule-lock { padding: 4px 7px; border: 1px solid #bdd4ca; border-radius: 6px; color: var(--accent-dark); font-family: "Geist Mono", monospace; font-size: 7px; letter-spacing: .06em; text-transform: uppercase; }
.permanent-rules[open] > .permanent-rules-summary { border-bottom: 1px solid #bdd4ca; }
.permanent-rules[open] .question-group-chevron { transform: translateY(2px) rotate(225deg); }
.permanent-rules-list { padding: 0 16px; }
.built-in-rule { display: grid; grid-template-columns: 108px minmax(0, 1fr) auto; gap: 16px; align-items: start; margin: 0; padding: 14px 2px; border-bottom: 1px solid #cbdcd5; }
.built-in-rule:last-child { border-bottom: 0; }
.built-in-rule-label { padding-top: 2px; color: var(--accent-dark); font-family: "Geist Mono", monospace; font-size: 8px; letter-spacing: .06em; text-transform: uppercase; }
.built-in-rule strong { display: block; margin-bottom: 4px; font-size: 11px; }
.built-in-rule p { margin: 0; color: #5e726a; font-size: 9px; line-height: 1.5; }
.faq-list, .rule-list { display: grid; }
.faq-item, .rule-item { display: grid; gap: 12px; align-items: start; padding: 18px 0; border-top: 1px solid var(--line); }
.faq-item { grid-template-columns: 30px minmax(190px, .75fr) minmax(280px, 1.25fr) 32px; }
.rule-item { grid-template-columns: 30px minmax(0, 1fr) 32px; }
.collection-actions { display: flex; align-items: center; gap: 12px; padding: 14px 0 0 42px; border-top: 1px solid var(--line); }
.collection-actions small { color: var(--muted); font-size: 9px; }
.add-another-button { gap: 7px; }
.add-another-button span { color: var(--accent-dark); font-family: "Geist Mono", monospace; font-size: 15px; }
.empty-state { padding: 42px 18px; border: 1px dashed var(--line-strong); border-radius: var(--radius-md); background: var(--surface); text-align: center; }
.empty-mark { width: 38px; height: 38px; display: grid; place-items: center; margin: 0 auto 14px; border-radius: 10px; background: var(--accent-soft); color: var(--accent-dark); font-family: "Geist Mono", monospace; font-size: 10px; }
.empty-state h3 { margin: 0 0 6px; font-size: 16px; }
.empty-state p { max-width: 480px; margin: 0 auto 16px; color: var(--muted); font-size: 10px; line-height: 1.5; }

.owner-review-panel { margin-bottom: 18px; padding: 20px; border: 1px solid #bdd4ca; border-radius: var(--radius-md); background: var(--accent-soft); box-shadow: inset 0 1px 0 rgba(255, 255, 255, .72); }
.owner-review-heading { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 24px; align-items: start; }
.owner-review-heading h3 { margin: 4px 0 5px; font-size: 18px; letter-spacing: -.025em; }
.owner-review-heading > div > p:last-child { max-width: 620px; margin: 0; color: #5e726a; font-size: 10px; line-height: 1.55; }
.review-status-pill { padding: 6px 9px; border: 1px solid #bdd4ca; border-radius: 999px; background: rgba(255, 255, 255, .55); color: var(--accent-dark); font-family: "Geist Mono", monospace; font-size: 8px; letter-spacing: .05em; text-transform: uppercase; }
.review-status-pill[data-status="submitted"] { border-color: #d5bd93; background: var(--warning-soft); color: #79511f; }
.review-status-pill[data-status="applied"] { background: var(--deep); color: white; }
.review-progress { margin-top: 18px; padding-top: 16px; border-top: 1px solid #cbdcd5; }
.review-progress > div { height: 5px; overflow: hidden; border-radius: 999px; background: rgba(36, 95, 81, .12); }
.review-progress > div span { display: block; width: 100%; height: 100%; border-radius: inherit; background: var(--accent); transform: scaleX(0); transform-origin: left; transition: transform .35s cubic-bezier(.16, 1, .3, 1); }
.review-progress p { display: flex; justify-content: space-between; gap: 16px; margin: 8px 0 0; }
.review-progress strong { font-size: 10px; }
.review-progress small { color: #5e726a; font-size: 9px; }
.review-link-row { display: grid; grid-template-columns: minmax(0, 1fr) auto; gap: 14px; align-items: end; margin-top: 16px; }
.review-link-row input { color: #3b4c46; font-family: "Geist Mono", monospace; font-size: 9px; }
.review-link-actions, .owner-review-actions { display: flex; gap: 8px; align-items: center; }
.review-link-actions .button { min-height: 42px; }
.owner-review-actions { flex-wrap: wrap; margin-top: 16px; }
.owner-review-actions small { color: #5e726a; font-size: 9px; }
.review-message { min-height: 0; margin: 10px 0 0; color: var(--danger); font-size: 9px; }
.review-message:empty { display: none; }

.bottom-save { grid-column: 1 / -1; position: sticky; bottom: 14px; z-index: 8; display: flex; align-items: center; justify-content: space-between; gap: 20px; padding: 14px 16px 14px 18px; border: 1px solid rgba(255, 255, 255, .82); border-radius: var(--radius-md); background: rgba(248, 250, 248, .9); box-shadow: 0 18px 50px rgba(30, 55, 47, .13), inset 0 1px 0 white; backdrop-filter: blur(16px); }
.bottom-save p { margin: 0; font-size: 11px; }
.bottom-save p span { display: block; margin-top: 3px; color: var(--muted); font-size: 9px; }
.toast { position: fixed; right: 24px; bottom: 24px; z-index: 40; max-width: min(370px, calc(100vw - 48px)); padding: 13px 16px; border-radius: 10px; background: var(--deep-2); color: white; font-size: 11px; box-shadow: 0 20px 50px rgba(15, 45, 39, .2); opacity: 0; transform: translateY(12px); pointer-events: none; transition: opacity .25s ease, transform .25s cubic-bezier(.16, 1, .3, 1); }
.toast.visible { opacity: 1; transform: translateY(0); }
.toast.error { background: #71372f; }

@keyframes soft-pulse { 50% { opacity: .35; } }
@keyframes breathe { 50% { box-shadow: 0 0 0 8px rgba(123, 180, 158, .04); } }
@keyframes shimmer { to { background-position-x: -220%; } }
@keyframes wave { 0%, 100% { transform: scaleY(.62); opacity: .68; } 50% { transform: scaleY(1); opacity: 1; } }
@keyframes enter { from { transform: translateY(7px); opacity: 0; } }

@media (max-width: 1120px) {
  .sidebar { width: 222px; }
  main { width: calc(100% - 260px); margin-left: 250px; padding-right: 18px; }
  .topbar { padding: 28px; }
  .nav-link { padding-left: 26px; }
  .direction-item, .faq-item { grid-template-columns: 28px 1fr 1.15fr 30px; }
  .recording-step { grid-template-columns: 30px minmax(0, 1fr); }
  .recording-controls { grid-column: 2; }
}

@media (max-width: 920px) {
  .sidebar {
    position: sticky;
    inset: 0;
    width: 100%;
    min-height: auto;
    display: grid;
    grid-template-columns: auto minmax(0, 1fr) auto;
    align-items: center;
    gap: 18px;
    padding: 12px 18px;
    border: 0;
    border-radius: 0;
    box-shadow: 0 10px 30px rgba(15, 45, 39, .14);
  }
  .brand small { display: none; }
  .sidebar nav { display: flex; gap: 3px; margin: 0; overflow-x: auto; scrollbar-width: none; }
  .sidebar nav::-webkit-scrollbar { display: none; }
  .nav-group-label { display: none; }
  .nav-link { flex: 0 0 auto; padding: 8px 10px; }
  .nav-link::before { display: none; }
  .sidebar-foot { margin: 0; }
  .connection { padding: 9px 11px; }
  .connection small, .service-rail { display: none; }
  main { width: auto; margin: 0; padding: 18px 18px 72px; }
  .activity-section,
  .call-records-section,
  .language-panel,
  .opening-line-panel,
  .settings-section { scroll-margin-top: 76px; }
  .topbar { min-height: 170px; }
  .topbar h1 { font-size: 40px; }
  #settingsForm { grid-template-columns: 1fr 1.35fr; }
  .field-grid-three { grid-template-columns: 1fr 1fr; }
  .field-grid-three .field:last-child { grid-column: 1 / -1; }
  .caller-group-fields { grid-template-columns: 1fr; }
  .direction-item { grid-template-columns: 26px 1fr 1.15fr 30px; gap: 10px; }
  .faq-item { grid-template-columns: 26px 1fr 1.15fr 30px; gap: 10px; }
  .team-member-item { grid-template-columns: 26px 1fr 1fr 30px; gap: 10px; }
}

@media (max-width: 700px) {
  .sidebar { grid-template-columns: auto 1fr; padding: 11px 14px; }
  .brand > span:last-child { display: none; }
  .brand-symbol { width: 36px; height: 36px; }
  .sidebar nav { justify-self: stretch; }
  .sidebar-foot { display: none; }
  main { padding: 14px 12px 64px; }
  .topbar { min-height: auto; display: grid; gap: 24px; padding: 24px 20px; }
  .topbar h1 { font-size: 34px; }
  .topbar-heading > p:last-child { font-size: 12px; }
  .top-actions { justify-content: space-between; }
  .activity-toggle { min-height: 82px; padding: 18px; }
  .activity-privacy-note { display: none; }
  .activity-body { padding: 20px 18px 24px; }
  .service-status-grid { grid-template-columns: 1fr; }
  .service-status-line + .service-status-line { border-left: 0; border-top: 1px solid var(--line); }
  .metric-strip strong, .record-metrics strong { font-size: 22px; }
  .metric-strip > div, .record-metrics > div { padding: 15px 8px; }
  .recent-calls-heading, .activity-body-actions { align-items: flex-start; flex-direction: column; }
  .call-records-section { padding: 22px 18px; }
  .call-records-intro { grid-template-columns: minmax(0, 1fr); gap: 0; }
  .call-records-intro .section-number { display: none; }
  .call-records-gate { grid-template-columns: 36px minmax(0, 1fr); padding: 16px; }
  .call-records-unlock { grid-column: 1 / -1; }
  .call-records-unlock > div { grid-template-columns: 1fr; }
  .call-records-toolbar { align-items: flex-start; flex-direction: column; }
  .call-records-toolbar > div:last-child, .call-records-toolbar .button { width: 100%; }
  .call-records-toolbar .button { flex: 1; }
  .call-record > summary { grid-template-columns: 1fr 24px; gap: 10px; }
  .call-record > summary > div:nth-child(2) { grid-column: 1 / -1; grid-row: 2; justify-content: flex-start; flex-wrap: wrap; }
  .record-chevron { grid-column: 2; grid-row: 1; }
  .call-record-body { grid-template-columns: 1fr; }
  .call-record-body > div:nth-child(even) { padding-left: 0; border-left: 0; }
  #settingsForm { grid-template-columns: 1fr; }
  .language-panel, .opening-line-panel, .settings-section { grid-column: 1; padding: 20px 18px; }
  .language-options { grid-template-columns: 1fr 1fr; }
  .section-intro, .knowledge-heading { grid-template-columns: 32px minmax(0, 1fr); gap: 10px; }
  .section-intro > .button { grid-column: 2; justify-self: start; }
  .field-grid, .field-grid-three, .voice-layout { grid-template-columns: 1fr; }
  .field-grid-three .field:last-child { grid-column: auto; }
  .caller-group-summary { grid-template-columns: 26px minmax(0, 1fr) 16px; padding: 13px; }
  .caller-group-body { padding: 16px 13px; }
  .caller-group-directions-heading, .caller-group-footer, .people-directory-heading { align-items: stretch; flex-direction: column; }
  .caller-group-directions-heading .button, .people-directory-heading .button { width: 100%; }
  .direction-item { grid-template-columns: 22px 1fr 30px; }
  .direction-item .field:nth-of-type(3) { grid-column: 2 / -1; }
  .remove-direction { grid-column: 3; grid-row: 1; }
  .team-member-item { grid-template-columns: 22px 1fr 30px; }
  .team-member-item .field:nth-of-type(3) { grid-column: 2 / -1; }
  .remove-team-member { grid-column: 3; grid-row: 1; }
  .custom-voice-heading, .voice-create-row { grid-template-columns: 1fr; }
  .voice-access-status { justify-self: start; }
  .recording-step { grid-template-columns: 24px minmax(0, 1fr); gap: 10px; padding: 20px 16px; }
  .recording-controls { grid-column: 1 / -1; }
  .source-workflow { grid-template-columns: 1fr; }
  .source-workflow li + li { border-left: 0; border-top: 1px solid var(--line); }
  .question-group-summary { grid-template-columns: 26px minmax(0, 1fr) 14px; gap: 9px; padding: 12px; }
  .question-group-count { display: none; }
  .question-group-body { padding: 15px 13px; }
  .notification-grid { grid-template-columns: 1fr; }
  .notification-action, .notification-action .button { width: 100%; }
  .permanent-rules-summary { grid-template-columns: minmax(0, 1fr) 14px; }
  .permanent-rules-count { display: none; }
  .permanent-rules-list { padding: 0 12px; }
  .built-in-rule { grid-template-columns: 1fr auto; gap: 8px 12px; }
  .built-in-rule-label { grid-column: 1 / -1; }
  .faq-item { grid-template-columns: 22px 1fr 30px; }
  .faq-item .field:nth-of-type(2) { grid-column: 2 / -1; }
  .owner-review-heading, .review-link-row { grid-template-columns: 1fr; }
  .review-status-pill { justify-self: start; }
  .review-link-actions, .owner-review-actions { align-items: stretch; flex-direction: column; }
  .review-link-actions .button, .owner-review-actions .button { width: 100%; }
  .review-progress p { align-items: flex-start; flex-direction: column; gap: 3px; }
  .rule-item { grid-template-columns: 22px 1fr 30px; }
  .collection-actions { align-items: stretch; flex-direction: column; padding-left: 32px; }
  .collection-actions .button { width: 100%; }
  .remove-faq, .remove-rule { grid-column: 3; grid-row: 1; }
  .bottom-save { bottom: 8px; }
  .bottom-save p { display: none; }
  .bottom-save .button { width: 100%; }
}

@media (prefers-reduced-motion: reduce) {
  *, *::before, *::after { scroll-behavior: auto !important; animation-duration: .01ms !important; animation-iteration-count: 1 !important; transition-duration: .01ms !important; }
}

/* Compact control-room density */
:root {
  --radius-lg: 16px;
  --radius-md: 12px;
}

.sidebar {
  inset: 10px auto 10px 10px;
  width: 218px;
  padding: 18px 14px 14px;
  border-radius: 16px;
}
.sidebar nav { margin-top: 24px; }
.nav-group-label { margin: 12px 9px 5px; }
.nav-link { padding: 7px 9px 7px 25px; font-size: 11px; }
.nav-link::before { left: 9px; width: 5px; height: 5px; }
.connection { padding: 11px 10px; }
.service-rail { margin-top: 6px; padding: 6px 10px; }
.service-rail-row { padding: 3px 0; }

main {
  width: min(1400px, calc(100% - 250px));
  margin-left: 238px;
  padding: 10px 18px 68px 0;
}
.topbar {
  min-height: 126px;
  padding: 22px 26px;
  border-radius: 16px;
}
.topbar h1 { font-size: clamp(30px, 3.2vw, 40px); line-height: 1; }
.topbar-heading > p:last-child { margin-top: 9px; font-size: 12px; line-height: 1.45; }
.top-actions { gap: 10px; }
.button { min-height: 36px; padding: 8px 13px; font-size: 11px; }

input, textarea, select { padding: 7px 9px; font-size: 12px; }
input, select { min-height: 36px; }
textarea { min-height: 38px; max-height: 210px; line-height: 1.4; }
.field label { margin-bottom: 5px; font-size: 10px; }
.field > small, .field-meta small { font-size: 9px; line-height: 1.4; }
.field-meta { margin-top: 4px; }

.activity-section, .call-records-section, #settingsForm { margin-top: 12px; }
.activity-toggle { min-height: 72px; padding: 14px 20px; }
.activity-toggle h2 { font-size: 19px; }
.activity-body { padding: 18px 20px 22px; }
.service-status-grid, .metric-strip, .record-metrics { margin-top: 12px; }
.service-status-line { padding: 13px 15px; }
.metric-strip > div, .record-metrics > div { padding: 14px; }
.metric-strip strong, .record-metrics strong { font-size: 23px; }
.recent-calls { margin-top: 18px; }
.call-records-section { padding: 20px 22px; }
.call-records-intro { grid-template-columns: 38px minmax(0, 1fr); gap: 10px; }
.call-records-intro h2 { font-size: 22px; }
.call-records-gate { margin-top: 16px; padding: 14px; }

#settingsForm { gap: 12px; }
.settings-section { padding: 22px; }
.language-panel, .opening-line-panel { padding: 18px; }
.language-options { gap: 6px; margin-top: 12px; }
.language-option { min-height: 36px; padding: 6px 8px; }
.opening-line-field { margin-top: 12px; }
.opening-line-field textarea { min-height: 62px; font-size: 13px; }
.recording-settings { margin-top: 12px; }
.section-intro { grid-template-columns: 36px minmax(0, 700px) auto; gap: 10px; margin-bottom: 16px; }
.section-number { padding-top: 6px; }
.section-intro h2 { font-size: 23px; }
.section-intro p { margin-top: 5px; font-size: 10px; line-height: 1.45; }
.field-grid, .field-grid-three { gap: 11px; }
.field-full { margin-top: 14px; }

.first-response-rule { margin-bottom: 10px; padding: 11px 14px; }
.caller-type-question-field { padding: 13px; }
.caller-group-list { gap: 8px; margin-top: 12px; }
.caller-group-summary { min-height: 54px; padding: 10px 14px; }
.caller-group-body { padding: 14px; }
.caller-group-fields { gap: 10px; }
.group-routing-question { margin-top: 10px; }
.caller-group-directions-heading { margin-top: 16px; padding-top: 13px; }
.direction-list { margin-top: 8px; }
.direction-item { gap: 9px; padding: 12px 0; }
.direction-index { padding-top: 31px; }
.remove-direction { margin-top: 22px; }
.caller-group-footer { margin-top: 10px; padding-top: 10px; }

.people-directory { margin-top: 12px; padding: 13px; }
.people-directory-heading { padding-bottom: 10px; }
.team-member-item { gap: 9px; padding: 11px 0; }
.voice-layout { gap: 11px; }
.voice-visual { min-height: 94px; padding: 16px; }
.custom-voice-studio { margin-top: 18px; padding-top: 17px; }
.knowledge-source-panel, .notification-panel { padding: 14px; }
.knowledge-source-panel > .field { margin-top: 12px; }
.source-workflow { margin-top: 12px; }
.source-workflow li { padding: 10px 12px; }
.questionnaire-heading { margin: 17px 0 9px; }
.questionnaire-groups { gap: 6px; }
.question-group-summary { min-height: 50px; padding: 9px 12px; }
.question-group-body { padding: 13px; }
.question-group-body > .field + .field,
.question-group-body > .field-grid + .field,
.question-group-body > .field-grid + .field-grid,
.question-group-body > .field + .field-grid { margin-top: 10px; }
.priority-notice { margin-bottom: 12px; padding: 12px 14px; }
.permanent-rules { margin: 10px 0 6px; }
.permanent-rules-summary { min-height: 50px; padding: 9px 12px; }
.built-in-rule { padding: 10px 2px; }
.owner-review-panel { margin-bottom: 12px; padding: 14px; }
.owner-review-heading h3 { font-size: 16px; }
.review-progress { margin-top: 12px; padding-top: 11px; }
.review-link-row, .owner-review-actions { margin-top: 11px; }

.faq-list, .rule-list { display: grid; gap: 6px; }
.faq-item, .rule-item {
  display: block;
  padding: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius-sm);
  background: #fbfcfb;
  overflow: hidden;
}
.compact-editor-summary {
  min-height: 48px;
  display: grid;
  grid-template-columns: 30px minmax(0, 1fr) 14px;
  gap: 10px;
  align-items: center;
  padding: 8px 12px;
  cursor: pointer;
  list-style: none;
  transition: background .2s ease;
}
.compact-editor-summary::-webkit-details-marker { display: none; }
.compact-editor-summary:hover { background: #f2f6f3; }
.compact-editor-summary:focus-visible { outline: 3px solid rgba(52, 123, 104, .16); outline-offset: -3px; }
.faq-index, .rule-index { padding: 0; color: var(--accent-dark); }
.compact-editor-copy { min-width: 0; }
.compact-editor-copy strong, .compact-editor-copy small { display: block; }
.compact-editor-copy strong {
  overflow: hidden;
  font-size: 11px;
  font-weight: 600;
  text-overflow: ellipsis;
  white-space: nowrap;
}
.compact-editor-copy small { margin-top: 2px; color: var(--faint); font-size: 8px; }
.compact-editor-chevron {
  width: 7px;
  height: 7px;
  border: solid var(--muted);
  border-width: 0 1px 1px 0;
  transform: translateY(-2px) rotate(45deg);
  transition: transform .2s cubic-bezier(.16, 1, .3, 1);
}
.compact-editor[open] > .compact-editor-summary { border-bottom: 1px solid var(--line); background: #f5f8f6; }
.compact-editor[open] .compact-editor-chevron { transform: translateY(2px) rotate(225deg); }
.compact-editor-body {
  display: grid;
  grid-template-columns: minmax(0, 1fr) 30px;
  gap: 10px;
  align-items: start;
  padding: 12px;
}
.compact-editor-body-two { grid-template-columns: minmax(190px, .72fr) minmax(280px, 1.28fr) 30px; }
.compact-editor-body .remove-faq,
.compact-editor-body .remove-rule { grid-column: auto; grid-row: auto; margin-top: 22px; }
.collection-actions { padding: 10px 0 0; border-top: 0; }
.bottom-save { bottom: 10px; padding: 10px 12px 10px 14px; }

@media (max-width: 1120px) and (min-width: 921px) {
  .sidebar { width: 202px; }
  main { width: calc(100% - 226px); margin-left: 218px; padding-right: 12px; }
}

@media (max-width: 920px) {
  .sidebar { inset: 0; width: 100%; padding: 9px 14px; border-radius: 0; }
  .sidebar nav { margin: 0; }
  main { width: auto; margin: 0; padding: 12px 14px 62px; }
  .topbar { min-height: 128px; padding: 19px 20px; }
  #settingsForm { gap: 10px; }
}

@media (max-width: 700px) {
  main { padding: 10px 9px 58px; }
  .topbar { gap: 16px; padding: 18px 16px; }
  .topbar h1 { font-size: 29px; }
  .activity-toggle { min-height: 64px; padding: 12px 14px; }
  .activity-body { padding: 15px 14px 18px; }
  .call-records-section, .language-panel, .opening-line-panel, .settings-section { padding: 16px 14px; }
  .section-intro, .knowledge-heading { grid-template-columns: 26px minmax(0, 1fr); }
  .section-intro h2 { font-size: 21px; }
  .compact-editor-body,
  .compact-editor-body-two { grid-template-columns: minmax(0, 1fr) 30px; }
  .compact-editor-body-two .field:nth-child(2) { grid-column: 1 / -1; }
  .compact-editor-body .remove-faq,
  .compact-editor-body .remove-rule { grid-column: 2; grid-row: 1; }
  .collection-actions { padding-left: 0; }
}

/* Editorial stone and brass theme */
:root {
  --ink: #252825;
  --muted: #6f6b63;
  --faint: #928b80;
  --line: #ded5c8;
  --line-strong: #cbbfac;
  --canvas: #e9e4da;
  --surface: #f7f2e9;
  --panel: #fffdf8;
  --deep: #303936;
  --deep-2: #1f2927;
  --accent: #ad7a3b;
  --accent-dark: #765026;
  --accent-soft: #f3e8d6;
  --danger: #8a4439;
  --danger-soft: #f4e8e3;
  --warning: #ad7a3b;
  --warning-soft: #f4ead9;
  --success: #3f7562;
  --shadow: 0 14px 42px rgba(69, 56, 40, .075);
}

body {
  background:
    radial-gradient(circle at 88% 2%, rgba(173, 122, 59, .09), transparent 24rem),
    linear-gradient(128deg, #e7e0d5 0%, #f0ece4 46%, #e8e3da 100%);
  background-attachment: fixed;
}

.noise { opacity: .035; mix-blend-mode: multiply; }

h1, h2, h3,
.topbar h1,
.activity-toggle h2,
.call-records-intro h2,
.section-intro h2,
.language-panel-copy h2,
.opening-line-copy h2,
.owner-review-heading h3 {
  font-family: "Newsreader", Georgia, serif;
  font-weight: 600;
}

.sidebar {
  border-color: rgba(223, 199, 158, .14);
  background: #1f2927;
  box-shadow: 0 22px 60px rgba(50, 41, 30, .2), inset 0 1px 0 rgba(255, 255, 255, .06);
}
.brand { color: #fffaf1; }
.brand small, .nav-group-label, .connection small, .service-rail-row { color: rgba(246, 236, 219, .52); }
.brand-symbol {
  border-color: rgba(223, 199, 158, .24);
  background: rgba(173, 122, 59, .14);
}
.brand-symbol i { background: #d6b47d; }
.nav-link { color: rgba(250, 244, 234, .68); }
.nav-link::before { border-color: rgba(214, 180, 125, .48); }
.nav-link:hover { color: #fffaf1; background: rgba(173, 122, 59, .1); }
.nav-link.active { color: #fffaf1; background: rgba(173, 122, 59, .2); }
.nav-link.active::before { border-color: #d6b47d; background: #d6b47d; }
.nav-link:focus-visible { outline-color: #d6b47d; }
.connection { border-color: rgba(223, 199, 158, .16); background: rgba(255, 250, 241, .04); }
.service-rail-row strong { color: #fffaf1; }
.status-dot, .service-mark.is-connected { background: var(--success); }
.service-mark.is-connected { box-shadow: 0 0 0 4px rgba(63, 117, 98, .12); }

.topbar {
  position: relative;
  overflow: hidden;
  border-color: rgba(126, 102, 69, .14);
  border-top: 3px solid var(--accent);
  background: rgba(255, 253, 248, .92);
  box-shadow: 0 12px 34px rgba(69, 56, 40, .07), inset 0 1px 0 #fff;
}
.topbar::after {
  content: "";
  position: absolute;
  right: -52px;
  bottom: -74px;
  width: 220px;
  height: 160px;
  border: 1px solid rgba(173, 122, 59, .18);
  border-radius: 50%;
  pointer-events: none;
}
.topbar h1 { color: #252825; letter-spacing: -.045em; }
.topbar .eyebrow, .activity-toggle .eyebrow, .section-number, .call-records-intro .section-number,
.language-panel-copy .eyebrow, .opening-line-copy .eyebrow { color: var(--accent-dark); }

.button { border-radius: 7px; }
.button-dark { background: #2b3532; box-shadow: 0 8px 18px rgba(43, 53, 50, .16); }
.button-dark:hover { background: #18211f; }
.button-light { border-color: var(--line); background: #f7f2e9; }
.button-light:hover { border-color: var(--accent); background: #fffaf1; }
.button-accent { color: #fffaf1; background: var(--accent); box-shadow: 0 8px 18px rgba(118, 80, 38, .16); }
.button-accent:hover { background: var(--accent-dark); }
.button:focus-visible { outline-color: rgba(173, 122, 59, .28); }

input, textarea, select { border-color: var(--line); background: #fdfbf6; }
input:hover, textarea:hover, select:hover { border-color: var(--line-strong); }
input:focus, textarea:focus, select:focus {
  border-color: var(--accent);
  background: #fffefb;
  box-shadow: 0 0 0 3px rgba(173, 122, 59, .13);
}
input[type="checkbox"] { accent-color: var(--accent); }

.activity-section,
.call-records-section,
.language-panel,
.opening-line-panel,
.settings-section {
  border-color: rgba(126, 102, 69, .18);
  background: rgba(255, 253, 248, .96);
  box-shadow: 0 7px 24px rgba(69, 56, 40, .055), inset 0 1px 0 #fff;
}
.activity-toggle:hover, .caller-group-summary:hover, .question-group-summary:hover,
.compact-editor-summary:hover { background: #f8f2e8; }
.activity-toggle:focus-visible, .caller-group-summary:focus-visible,
.compact-editor-summary:focus-visible { outline-color: rgba(173, 122, 59, .24); }
.call-status-completed, .record-badge.is-active { color: #315f50; background: #e7efe9; }
.call-records-gate, .caller-type-question-field, .people-directory,
.knowledge-source-panel, .notification-panel, .custom-voice-builder { background: #f8f3ea; }
.call-records-lock, .empty-mark { color: var(--accent-dark); background: var(--accent-soft); }

.language-option { background: #faf6ef; }
.language-option:has(input:checked) { border-color: #c9a875; background: var(--accent-soft); }
.first-response-rule { border-left-color: var(--accent); background: var(--accent-soft); }
.caller-group, .question-group, .faq-item, .rule-item { background: #fffdfa; }
.caller-group[open] .caller-group-summary,
.question-group[open] .question-group-summary,
.compact-editor[open] > .compact-editor-summary { background: #f8f2e8; }
.voice-visual { background: #2b3532; box-shadow: inset 0 1px 0 rgba(255, 255, 255, .08); }
.voice-visual > span { color: #e7d5b7; }
.wave-bars i { background: #d6b47d; }

.permanent-rules, .owner-review-panel {
  border-color: #d8c29d;
  background: #f4ebdc;
}
.permanent-rules-count, .built-in-rule-lock, .review-status-pill { border-color: #d8c29d; }
.review-progress > div { background: rgba(118, 80, 38, .12); }
.bottom-save {
  border-color: rgba(203, 191, 172, .82);
  background: rgba(255, 253, 248, .93);
  box-shadow: 0 16px 42px rgba(69, 56, 40, .14), inset 0 1px 0 #fff;
}
.toast { background: #1f2927; box-shadow: 0 18px 44px rgba(50, 41, 30, .22); }
.skeleton { background: linear-gradient(100deg, #ddd4c7 30%, #f4efe7 48%, #ddd4c7 66%); }